Customer satisfaction has always been a priority at SERVICA
Customer satisfaction
Our requirements have always been: quality and service
Our requirements have always been: quality and service
- Delivery consistent to the specifications
- Compliance of the promised delays to our clients
- 100% produce reliability
Obtaining the new ISO9001 norme - 2015 version, matches our goal of placing the client at the center of each party's preoccupations:
- By answering his requirements
- By giving him satisfaction
The control plan put in place makes it possible to verify that the requirements required for the product and the service are met.
Different checks are realised during the entire fabrication process
- Componants checks at reception
- Document fabrication check, especially concerning the correspondence of the indexes of law articles between the client's order, the fabrication plan and the fabrication order
- In process checks:
- Cut check to enable the cutting process
- Auto-control to enable the crimping traction test
- Final check made by empowered operators:
- Confirmation that all the ongoing manufacture chacks have been done
- Identifying the used components
- Ensure the compliance of the final product, length, aspect, holding...
- Electric tests
Electric tests (continuity test, insulation test) are realized on every single equiped terminal with the support of the the CIRRIS tester with Signature. All checks that have been made are registered. Le delivery note can not be edited without final chack approval.
